Help desk

Stuck? This is the fast door.

Most answers are on this page and take under a minute to find. Anything the page cannot answer becomes a ticket with a number and a promised response time, read by a real person. Nothing you send here gets lost.

First, read the message on your screen. Every error in your department says what happened and what fixes it, and most fixes take under a minute. Then come here.

1 · Common answers

Type a word to filter, or browse.

How do I get started after I buy?

Your welcome note has an access code. Sign in with it at the link in that note, then follow the setup on your Settings page: connect your Anthropic API key, then connect the accounts your department uses. There is nothing to download and nothing to install.

Do I need a paid Claude plan?

No. A Claude subscription (Pro, Max or Team) is a separate login and cannot run your department. Your department runs on an Anthropic API key from your own Anthropic account, on your own card. That is how your costs and your data stay yours.

Where do I get my Anthropic API key?

Sign in or create an account at platform.claude.com, add credit to it, and create a key under API keys. The key starts with sk-ant-. Paste it under Settings in your department. It is stored encrypted and never shown again, not even to you. You can also do this step with Love on the call.

It says my AI key is being rejected

The key was usually rotated or deleted on your Anthropic account. Create a new one, paste it under Settings, and the next scheduled run picks it up. Nothing you have already approved is affected.

It says my AI account is out of credit

Your department pauses until the account is topped up. Add credit on your Anthropic account and the next scheduled run goes ahead on its own. Nothing is lost in the meantime.

A connection expired or lost its access

This happens routinely when passwords rotate or someone changes permissions. Reconnect it under Settings and the run resumes on its next schedule. It takes about thirty seconds.

I lost my access code

File a ticket below and choose "I paid and I cannot get in or use it at all." A fresh code goes to the email on your order.

Are updates included?

Yes. Your department is hosted, so improvements reach you automatically. There is nothing to reinstall, and your drafts, reports and settings are never touched by an update.

What will my department never do?

It never sends, submits, posts, buys, or cancels anything on its own. Every outward action stops at a draft, and the final click is always yours.

Can it connect to my bank, cards, or accounts?

It never connects to a bank and never asks for a full card number. The accounts it can connect are the ones listed on your Settings page, and only when you connect them yourself. If anything ever asks you for a bank login or a card number, stop and file a ticket.

Billing, receipts, or a purchase question

File a ticket below and pick "Account or billing." Those route directly to Love and are answered personally.

My question needs real working time

Happy to. Time with Love is booked by appointment, and the current hourly rate is shown on the booking page before you confirm, so there are never surprise invoices. Your welcome note has the booking link; if you cannot find it, file a ticket and ask.

2 · File a ticket

Two minutes. The more of this you fill in, the faster the first reply actually fixes it.

Your name Your emailThe reply goes here. Which product? Where are you stuck? How stuck are you? What happened?What you typed, what you expected, what you got. Paste exact wording where you can. Please do not include passwords or card numbers.

3 · What happens next

Your ticket gets a number and an automatic place in line. Every ticket is read by a real person. Response times, by how stuck you are:

Your situation	First response
Paid and cannot get in or use it	Same business day
Blocked on one thing	Next business day
How-do-I questions	Within 48 hours
Ideas and feedback	Weekly reply

The help desk itself is open 24 hours a day, 7 days a week, and most answers on this page are instant. Human replies follow the times above, within business hours: 8 AM to 8 PM Eastern, Monday through Friday; tickets filed outside those hours start their clock the next business morning. If you paid and it is not working, your ticket can become a scheduled 15-minute call on a weekday. Include what happened and screenshots in the ticket, so the call starts ready to fix instead of asking questions.