QA LeadRoutes every item through every checkpoint. No step skipped, no item lost.
Intake VerifierSource documents against the account given. Missing, mismatched, or unsourced, flagged with the page.
Standards GraderEvery draft against your own standard, line by line. Grades the work, never the person.
Records CheckerWhat the draft claims against what the records show. Conflicts surfaced, not resolved.
CoachThe pattern behind the returns, written as a coaching note the person can act on.
ReporterThe week on one page: what was checked, what passed, what came back, and the one thing to change.